About the role
As a Guest Experience Associate, you are a vital part of our hospitality team, ensuring every guest’s arrival, stay, and departure is handled with professionalism, warmth, and care. Your primary responsibility is to deliver an exceptional experience, by consistently reflecting Signature Aviation’s gold standard and commitment to service, safety, and guest satisfaction.
In this role, you’ll coordinate and support guest arrivals and departures, provide safe and courteous transportation to and from the airport and surrounding locations, and oversee secure airport access points; all while maintaining a guest-first mindset in every interaction.
This role is ideal for someone who thrives in a fast-paced, luxury-driven environment and enjoys creating memorable moments for others. Flexibility is essential, as shifts may include nights, weekends, and holidays, and tasks are performed both indoors and outdoors; sometimes in challenging weather or near active aircraft operations.
If you’re passionate about delivering hospitality with purpose and poise, this is your opportunity to shine.
(Other duties may be assigned)
Meet and greet guests and crews as they arrive at our facility via airside or streetside and provide a warm, friendly greeting while escorting them to the front entrance, aircraft, or vehicles.
Assist crews and guests with luggage, providing transportation from the facility to commercial terminal, hotel, or other nearby location as required, and fulfilling special requests.
Coordinate ground transportation and staging of personal vehicles for guests, passengers, and crew. Drive and secure guest vehicles when valet parking. Drive and park rental cars and drive, clean, and fuel crew cars as needed.
Identify crewmembers, passengers, visitors, and vendors in accordance with all security procedures.
Stop work when an unsafe condition or act is likely to cause harm to people, the environment, Company or guest assets, or the Company’s reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or condition.
Create accurate records pertaining to time worked and activities and services performed.
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