About the role
At Vueling, we connect people, places and opportunities ✈️
As part of the IAG Group, we are one of Europe’s leading airlines, serving around 250 routes across 30 countries and welcoming millions of customers every year. With more than 5,000 employees, Vueling is the only European airline recognized as a Top Employer for three consecutive years. Driven by innovation, collaboration, and a commitment to sustainability, we are shaping the future of aviation while creating an environment where our people can grow, contribute, and make an impact.
Mission
As a Crew Control Agent, you will be part of the Operations Control Centre, reporting to the Head of Crew Operations. Your mission will be to manage Pilot and Cabin Crew resources on a day-to-day basis, ensuring a safe, punctual and reliable operation.
You will anticipate and resolve crew-related operational disruptions while ensuring that every decision complies with applicable regulations, the Operations Manual, crew agreements and internal procedures.
Tasks & Responsibilities
Manage Pilot and Cabin Crew resources efficiently and cost-effectively to ensure appropriate coverage of the daily flight operation.
Resolve operational disruptions, including crew sickness, last-minute staffing requirements, flight changes and aircraft rerouting.
Ensure that all crew assignments and operational decisions comply with statutory and regulatory requirements, the Operations Manual, crew agreements and roster policies.
Analyse operational incidents and identify agile, practical and compliant solutions.
Prioritise safety and punctuality in all crew-related and operational decisions.
Coordinate with Pilots, Cabin Crew, other operational departments and internal stakeholders to ensure operational continuity.
Maintain accurate information and records in the department’s operational systems.
Academic Background
University degree or Higher Vocational Training in Aviation Management, Airport Management, Transport, Logistics, Operations, Business Administration or a related field.
Aviation-related studies or training will be highly valued.
Experience
Around 1-2 years of previous experience in Crew Control, Crew Planning, an…
