About the role
Job Purpose
Join our Airport Services team where you will play a vital role in ensuring seamless airport operations and delivering world-class service to our customers The team is responsible for a wide range of critical functions both above and below the wing to keep our busy airport running efficiently safely and on schedule.
If you are passionate about customer service operational excellence and working in a fast-paced environment we invite you to apply and contribute to the success of Emirates Group As the world’s largest international airline our airport operations are among the most dynamic and rewarding offering exciting opportunities to be part of a team that keeps the world moving.
As a Lounge Operations Specialist, you will drive the implementation and continuous improvement of Emirates Lounge products, services, and operational standards to deliver a consistent premium customer experience. You will support operational readiness, service excellence, performance management, and cost optimisation across the lounge network, while ensuring full alignment with Emirates brand standards and service expectations.
In this role, you will
Monitor and improve lounge service standards, food and beverage quality, product presentation and customer experience, using audits, customer feedback and operational data to drive corrective actions.
Lead the implementation of lounge products, services and operational enhancements, ensuring delivery within agreed timelines, budgets and operational requirements.
Analyse lounge operational and commercial performance, including consumption, supplier performance and service delivery metrics, identifying opportunities to improve efficiency and control costs.
Maintain operational readiness across the lounge network by monitoring occupancy, product availability, equipment condition and service capability to support uninterrupted operations.
Manage lounge quality and performance programmes, including audits, mystery shopper results, customer feedback and Key Performance Indicator reporting, and continuing improvement initiatives.
Develop, maintain and improve lounge operating procedures and standards, ensuring approved changes…
