About the role
Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Application Platform Engineer (M365 Support) is responsible for resolving complex technical issues using diagnostic tools, analytical tests, and troubleshooting techniques, while managing escalations and collaborating with other technical resources to address end-user and systemic problems in a fast-paced, customer-critical environment. This role also works closely with team members to identify efficiency challenges and drive improvements in processes, standards, documentation, and support strategies. The Application Platform Engineer follows direction from the Application Platform Engineer, Lead, and Team Manager for project assistance and support prioritization. In addition, the Application Platform Engineer executes the day-to-day enhancement, administration, maintenance, governance, and adoption of enterprise platform systems, including Microsoft 365 services such as Exchange, SharePoint, Teams, OneDrive, Entra ID, Power Platform, and Copilot, as well as Proofpoint, Jaspersoft, RightFax, Lucidchart, Webex, Miro, and other SaaS platforms. This includes performing system installations, upgrades, enhancements, configuration changes, monitoring, access reviews, licensing support, and lifecycle activities while helping ensure system availability, secure collaboration, and SLA performance. The engineer supports current team initiatives including Copilot readiness and governance, SharePoint permissions and site lifecycle management, distribution list modernization, Microsoft 365 service health response, SaaS platform administration, and operational automation. The role collaborates with other teams to resolve complex application issues, improve detection and prevention of recurring problems, and support investigation, design, and planning for new enterprise platform capabilities. The Application…
