About the role
Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: With our heart in Finland, we make every journey better, today and tomorrow. Our values – Always Safe, Customer at Heart and Stronger Together– guide us in everything we do.
As part of the evolution of our Digital organisation, we are strengthening strategy implementation by clarifying structures and leadership to bring more focus, improve prioritisation, and support the business more closely. The new setup strengthens product management and software development practices and provides a clearer foundation for data and AI-driven development, while enabling clearer roles and new opportunities for professional growth.
APPLICATIONS LEAD, DIGITAL MARKETING & SALES
to own and continuously develop Finnair’s digital marketing and sales application domain in alignment with Finnair’s retailing strategy and Aurinkomatkat’s strategy.
In this role, you will be responsible for the Salesforce Marketing Cloud, Sales Cloud, Revenue Cloud and Agentforce application landscape, ensuring that the platforms enable scalable, data-driven and personalised marketing and state-of-the-art B2B sales capabilities. Working closely with stakeholders across marketing, sales, digital teams, customer experience, loyalty, Aurinkomatkat, Finnair Cargo, data and partners, you will help maximise business value and create seamless customer journeys across channels.
You will play a key role in shaping the future of Finnair’s digital marketing and sales capabilities by translating business priorities into scalable digital solutions, driving lifecycle management and governance, and advancing AI-driven marketing and sales as part of Finnair’s broader CRM and retailing ecosystem.
We work in a hybrid model with regular on-site presence at our HQ near Helsinki-Vantaa Airport. The target start date for this role is Jan…
