About the role
Join the NetJets Team
NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.
Purpose of Position
The Site Experience & Operations Manager is the on-site leader at one of NetJets' high-visibility airports and is responsible for ensuring reliable, coordinated, and exceptional service delivery for our Owners. This role provides a single point of accountability for daily execution by working closely with airport stakeholders, local vendors, and internal teams to keep operations running smoothly and to resolve issues before they affect the Owner experience. The Site Experience & Operations Manager oversees on-the-ground service performance and strengthens operational reliability and consistency by ensuring that daily processes, handoffs, and expectations are executed to NetJets standards. This role plays a critical part in protecting the NetJets brand, enhancing service quality, and supporting performance at one of the most important locations in the delivery system.
Tasks and Responsibilities
Operational Leadership & Daily Execution: Oversee day‑to‑day service delivery at the assigned airport, ensuring that every operational handoff, interaction, and service step is executed according to NetJets standards. Maintain situational awareness of on‑site activity and take proactive action to prevent service disruptions.
Airport Stakeholder Coordination: Work closely with airport authorities, FBO teams, ground service providers, and other on‑site partners to maintain smooth operations and clear communication. Ensure all parties understand expectations, schedules, and service requirements for NetJets Owners.
Operational Reliability & Consistency: Strengthen reliability at the airport by ensuring daily processes, routines, and operational handoffs are followed consistently. Reinforce standard operating procedures and escalate recurring issues to appropriate internal teams when relevant.
Vendor & Partne…
