About the role
Build an Aviation Career You’re Proud Of
Your work ties us all together, helping our teams function and operate. Experience opportunities to learn and be a part of an organization that has your back. And with competitive compensation and total rewards, you’ll also enjoy our great perks.
As a Service Coordinator, Mobile Service Team, you'll have the responsibility to act as a liaison between operations, engineering, materials, sales and the customer for product transactions in support of all types of customers (transactional, contractual, PBTH, field service, etc). Understands and implements solutions to maximize the customer experience and the financial requirements of the business unit.
What you'll do
Leadership
Acts as an advocate for external and internal clients, demonstrating accountability and a commitment to excellence to both the external customer and the company.
Provides innovative solutions to complex issues, influencing others to ensure customer satisfaction is maintained and company standards and profit margins are maximized.
Provides team leadership and mentors, coaches, and empowers others to ensure transaction timelines are met or exceeded.
Provides informal leadership within the business unit, demonstrating integrated thinking when solving problems and implementing continuous improvement practices.
Adapts to change, demonstrating proactive thinking, assertiveness and initiative to identify potential issues/problems before they arise.
Builds relationships with both external and internal clients.
Updates and completes Measures of Performance (MOPS).
Ensures customer requirements and expectations are confirmed, documented, and communicated to the appropriate team members.
Acts as a back-up to the Mobile Service Team Manager
Initiates the required action for response to customer service requests for workscope/order changes, including the maintenance of order information files, and communicates changes to the appropriate personnel. Provides a close liaison with service engineers, operations, logistics, quality and materials.
Reviews and coordinates all contract/transaction work for the business unit, ensuring both parties adhere to the…
