About the role
Reporting to the Manager, IT Airport Platforms, the Airport Systems Analyst is a technical resource supporting multiple end user groups and project teams from the Airports business unit. They are primarily engaged in the implementation, support, and sustainment of business application solutions for multiple critical Tier 1 applications.
Airport Systems Analysts are responsible for incident management, root cause analysis and resolution, as well as project management, and business analysis. The analyst may be required to travel to locations throughout North America, Europe and Asia in a support capacity as well as for application certifications and project work.
Key deliverables include:
Participates in the creation of project plans, reports, process flow diagrams, and requirements documentation for airport projects and initiatives.
Works with resources from other IT teams, airport authorities, common use providers, WestJet business units, and application/interface vendors in the delivery of WestJet airport projects.
Required to provide support for Production Airport Tier 1 Systems and underlying backend infrastructure, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
Required to provide support for UAT/Test and Staging Airport Systems, including, but not limited to, DCS installations on Common Use platforms, CUSS Kiosk Check-In installations, CUSS Self Bag Drop Installations.
Implement systems changes in accordance with WestJet ITSM policies and procedures.
Required to maintain an on-call rotation and be highly available (24/7) during on-call periods.
Required to work outside standard Canadian business hours when engaged on projects/initiatives with airports or IT groups outside the Americas.
May be required to work on weekends/holidays as required by airport/airline schedules.
May be required to work on projects, conduct incident support, and conduct application certifications in Canada, the United States, Mexico, the Caribbean, the United Kingdom, Ireland, and the European Union.
Experience and Qualifications:
Diploma or university degree in the field of computer scie…
