About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This role is part of the Digital Content team within the Commercial organization and is responsible for developing engaging, customer-focused content that supports business objectives across digital channels. The role partners closely with stakeholders and subject matter experts to deliver high-quality, well-governed content and digital experiences while ensuring timely execution and alignment with brand standards. The ideal candidate combines strong writing, collaboration, and organizational skills with a marketing mindset and a passion for leveraging AI-enabled technologies to enhance content effectiveness.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Craft, write, edit and maintain customer-facing digital content across web, email, support and self-service experiences aligned with brand messaging, content standards and governance requirements
Serve as the content point of contact for assigned projects, providing guidance and coordination to align content initiatives with business objectives
Collaborate with writers, subject matter experts, marketing teams and business stakeholders to coordinate content development, ensure alignment with brand messaging and support timely delivery
Champion American's brand voice and tone and ensure consistency across all digital channels
Review content for accuracy, clarity, and adherence to brand and…
