About the role
Job Title
Project & Delivery Manager Purpose of the Role
The Project & Delivery Manager is crucial in assisting our customers with migrating to Amadeus solutions and enhancing their existing solutions on the Amadeus platform. Our customers include retail, business, and online travel agencies across the Asia Pacific region.
This role requires a unique combination of skills to interface and coordinate with customers, commercial sales teams, architecture and solutions design teams, development teams, and implementation teams. The Delivery Senior Specialist may participate in pre-sales activities, such as customer workshops, to provide expertise and validate solution designs from a delivery perspective. They are responsible for the overall definition, planning, and execution of projects.
You’ll be responsible for defining, planning, and coordinating projects of varying sizes—from multi-month migrations to short-term enhancements. You’ll form and guide project teams, support alignment with plans, manage risks, and ensure stakeholders are informed throughout the project lifecycle.
- Delivery Management
Define project structure including resources within relevant delivery domains; establish budget and baseline
Proactively manage the ongoing pipeline and status of all deliverables, according to customer commitments and expectations, including standard products, bespoke development, consulting and other services
Obtain committed delivery timescales internally. Communicate accordingly to Customer, ensure their adherence to the plan and follow up on delivery dates
Create, manage and keep updated a dashboard per customer in order to provide accurate status of all deliverables, including risks & issues
Provide a regular executive summary covering the risks/issues that need management attention
Act as prime point of escalation for all ongoing delivery issues
Manage and maintain the project tracking and management tools, templates and processes
Provide regular KPIs about the delivery practice, including forecast vs actual cost, and resource capacity availability and utilization
- Solution Engineering
Work as needed with commercial and Pre-sales teams to analyze cu…
