About the role
Job Title
Customer Success Manager Role Purpose
As a Customer Success Manager, you will work closely with travel sellers to ensure they gain maximum value from our solutions. You will foster long-term partnerships, support their goals, and contribute to their success while helping them grow their business with confidence.
Key Responsibilities
Build and maintain strong relationships with travel sellers, serving as a trusted partner.
Support product adoption and engagement to create clear business value.
Conduct regular performance and planning discussions with customers.
Monitor customer needs proactively, addressing risks and ensuring satisfaction.
Collaborate with internal teams to ensure a seamless customer experience.
Guide new customers during onboarding and implementation of products and services.
Identify opportunities for additional value-driven solutions in collaboration with Sales.
Collect customer feedback and market insights to influence service improvements.
Maintain accurate customer information and account documentation in management systems.
Preferred Experience and Skills
Experience in customer-facing roles such as Customer Success, Account Management, or Sales.
Familiarity with the travel industry, travel technology, or distribution systems.
Experience managing customer relationships and conducting business reviews.
Proficiency with Customer Relationship Management (CRM) tools and success platforms.
Fluency in English; knowledge of additional European languages is a plus.
The ideal person for this role demonstrates curiosity, flexibility, and a collaborative mindset, focusing on driving customer value and building trust-based partnerships.
What we can offer you
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer.
🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interaction…
