About the role
Job Title
Customer Success Manager About the Business
The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and business impact.
CSMs aim to bring in more expertise to support our customer business expansion & are responsible for understanding the needs and constraints of customers and then promoting early adoption and best usage of Amadeus products to derive maximum value for the customer.
The CSMs partner with the customer to maximize adoption and to ensure that they get all the help they need to quickly get business outcomes after implementation of our solutions. Customer Success Managers lead the post-sales cycle and are an essential part of completing a successful sale, as well as promoting renewals and expansion of accounts.
In This Role You’ll
Serve as the primary point-of-contact for customers.
Work with clients to understand their needs and objectives, develop strategies, and collaborate with internal Amadeus teams to execute projects and campaigns.
Increase sales and secure renewals by demonstrating the value of Amadeus solutions and building strong relationships with clients.
Gain a deep understanding of the Amadeus portfolio of products and the hospitality industry.
Ensure customers are gaining full benefit from Amadeus products and identify opportunities where other Amadeus products may meet their needs.
Provide customers with proactive information on optimizing the use of Amadeus products.
Exceed assigned retention goals by cultivating relationships with stakeholders across assigned accounts.
Become the primary point of contact for optimization and usage of Amadeus products and services.
Gather customer usage data relevant for product development and enhancements.
Collect and share business process and marketing best practices.
Identify and act on opportunities to improve current usage and adoption of Amadeus Hospitality products and services.
Generate Amadeus Hospitality revenue through upselling and cross-selling opportunities. Ensure clients see the value of Amadeus products for a seamless renew…
