About the role
Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.
Breeze is hiring- join us!
The Guest Empowerment Team Member works as part of a remote team of highly motivated self-starters who support each other. Team Members must be self-motivated and actively participate in continuous training and development as they learn new skills beyond initial training. They must be willing and able to offer peer-to-peer feedback, to contribute to the development of a growing team. Team Members primary role is to communicate with Guests through a variety of digital channels as they troubleshoot web, app, and third-party technical issues. They resolve known issues and then teach Guests how to self-serve their travel experience. A typical day consists of handling tier-two escalations from Guests who have been transferred to the Guest Empowerment Team from the AI frontline. They will remain calm under pressure, identify accurate solutions, communicate clearly in writing and voice, and maintain a positive attitude.
Starting Pay is $15 per hour.
Training for this role will be 100% Remote. Here’s what you’ll do
Resolve complex situations for Guests
Engage in continuous and concurrent virtual conversations offering solutions and information for empowering Guests through their Breeze experience
Research systems and information to find the root cause of Guests’ technical difficulties
Perform Team Member in Collaboration administrative functions on rotation
Commit to regular attendance and punctuality
Work in multiple programs and on multiple screens simultaneously
Resolve Guests concerns with kindness.
Communicate with Guests through a digital-first contact approach and be willing to make outbound phone calls
Process queues for behind-the-scenes tasks
Mentor others as skillset expands
Share peer-to-peer feedback with a growth mindset.
Provide detailed feedback on opportunities to improve the overall Guest Experience by recommending improved processes through the spirit of ingenuity and integrity
Stay up to date on new product releases and par…
