About the role
Job Title
Manager of Solution Center Purpose of the role
We are looking for a candidate to lead the Solution Center for one of our key customers. This role is accountable for the overall success of the Solution Center, ensuring projects within the roadmap are delivered on schedule, within scope, budget, and quality expectations, while contributing to revenue generation.
The role includes both strategic planning and day-to-day management of the Solution Center, as well as oversight of deliverables execution. The Solution Center Manager will build and further develop customer relationships and support business growth opportunities, including up-selling services.
This position also requires well-developed influencing skills to align and mobilize cross-functional teams to deliver on Amadeus commitments. It is designed for individuals looking to grow into broader leadership responsibilities within the organization.
Solution Center Delivery & Governance
Ensure delivery of roadmap projects within agreed scope, schedule, quality, and budget, while supporting revenue objectives
Manage the overall Solution Center budget
Collaborate with the business controlling team on financial planning and reporting
Oversee invoicing activities with relevant support
Set and maintain governance with customer and internal teams
Escalate unresolved issues when needed
Facilitate internal and external Steering Committees
Identify resource needs and align with line organizations on resource allocation
Assess commercial and financial risks and define mitigation actions
Monitor issues and risks and provide regular status updates
Collaboration with R&D
Work closely with R&D teams to manage Solution Center activities and processes
Define and maintain the Solution Center roadmap and master plan aligned with customer commitments
Commercial Contribution & Growth
Partner with commercial teams to support business development opportunities
Build and further develop customer relationships to enable service growth
Customer & Stakeholder Management
Understand and manage customer expectations through effective governance
Develop relationships with both business and technical stakehold…
