About the role
Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.
Team Description
As a Customer Success Analyst, you will have the opportunity to work and give support to the biggest and most important Travel Agencies and Airlines around the world with the best payments solutions in the travel industry and make them feel that travel payments are easy, seamless, efficient, and beneficial.
Role and Responsibilities
Act as a liaison between the Help Desk and the Payments teams, ensuring smooth communication, issue resolution, and alignment on processes.
Work closely with cross-functional teams to troubleshoot issues reported by the customers
Conduct comprehensive assessments of customer payment processes to identify bottlenecks and vulnerabilities
Work closely with internal teams to customize payment solutions according to customer specifications
Work with customers to ensure compliance with industry regulations and data security standards
Assist in the creation of internal documentation and training materials
Manage customer relationships and serves as the primary point of contact for payment-related inquiries
Deliver training sessions and workshops to educate customers on best practices in payment technology
Develop, implement, and maintain internal reporting systems to monitor and analyse KPIs and other operational metrics.
Ensure accuracy, consistency, and timely delivery of reports to support data-driven decision-making across the organization.
Identify, design, and implement enhancements to internal workflows to increase operational efficiency, eliminate redundancies, and elevate the overall customer experience.
Qualifi…
