About the role
Cargo Services Officer
Cathay Pacific
Airport & Cargo Operations
Cargo Department
Permanent
Shanghai, Chinese Mainland
Application deadline: 31 Oct 2026 Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further.
Make Your Career Move, together with Cathay.
Item 1 of 3,Item 1 of 3,Item 1 of 3, All Chinese mainland based positions are subject to local terms and conditions.
Notes:
1. All Chinese mainland based positions are subject to local terms and conditions.
2. Applicants must have the right to live and work in Chinese mainland.
3. Once employment is confirmed, the employment contract and personnel file will be arranged through a local third-party human resources agency designated by Cathay Pacific. Role Introduction
To assist with operational and reservation functions for the port including oversight of suppliers to ensure compliance to Cathay service levels and regulatory requirements.
To provide support to port management to drive service excellence and delivery of the cargo services strategy.
Key Responsibilities
Customer Service
Provide superb customer service on all customer touch points
Provide vendor notification for on time and delayed flights daily
Provide timely shipment status updates to customers
Handle IRR, Damage and Claim cases in a timely and professional manner
Help to manage Ground Handling Agent performance and provide guidelines and instructions
Support the established performance targets through operational oversight and participation
Support cargo reservation and booking adjustment when necessary to provide…
