About the role
Job Overview
Under the general direction of the Vice President, Transportation Business Unit, serves as a principal strategic partner within the Revenue Management & Customer Experience Division (RMCE), leading high-value, cross-functional initiatives and ensuring alignment of department and division strategies with airport strategic priorities. Provides expert analysis, facilitates continuous improvement, and serves as a key liaison across divisions and external partners to support effective execution.
What you'll be doing
Serves as the RMCE liaison to internal departments, external agencies, tenants, and industry and customer groups to support alignment of strategies with airport-wide objectives.
Leads cross-functional strategic projects ensuring coordinated execution, clear timelines, meeting defined deliverables, and measurable outcomes.
Evaluates programs, develops insights, and recommends strategies that support growth, operational efficiency, and improved customer experience.
Assesses business processes, identifies improvement opportunities, and facilitates structured change management to support adoption across divisions.
Monitors global airports’ best practices, emerging technologies, market trends, and competitive strategies, translating findings into actionable recommendations for leadership.
Prepares and delivers presentations, strategic briefings, and reports for executive leadership, Board staff, and cross-divisional teams regarding initiatives, program impacts, and strategic recommendations.
Advises cross-functional working groups and participates in enterprise committees to support airport-wide strategic goals and capital, operational, or customer experience programs.
Provides mentorship, coaching, and guidance to future and current project leaders and staff across the organization; offers direct feedback to managers regarding employee development and project performance as appropriate.
Coordinates with Finance, Procurement, Technology Services, and other divisions on project documentation, financial modeling inputs, business cases, and strategic planning materials supporting department and division initiatives.
Provides input into ann…
