About the role
Job Purpose
Emirates Group Facilities Management team supports our extensive commercial hotels and residential property portfolios. Their aim is to constantly improve customer satisfaction and happiness through dedicated and quality service.
As a Mailing Fulfilment Officer, you will be responsible to plan, direct and control the network of Corporate mailing & production of Customer Loyalty Programme (Skywards) related packages, letters, other mail shots for distribution within UAE and Outstations ensuring cost effectiveness of each delivery and customer satisfaction. This would involve supervision and organising the assembling of packages, printing of tags, cards and actual despatch of items produced, including liaising with external service providers for timely and cost-effective despatch. To ensure that all administrative processes at the Mailing and Fulfilment Centres are carried out in a smooth, effective, efficient and timely manner that meets service excellence governed by ISO standards.
In this role, you will
Ensure that all agreed administrative policies, procedures and protocols in the Mailing and Fulfilment Centres are recorded and communicated to the staff and outside parties such as company appointed Courier Service providers including Government agencies, postal authorities UAE /Singapore /UK /Australia on a timely basis/ as and when required.
Introducing quality checks in the packaging process to eliminate incorrect product packaging.
Investigate, analyse and develop full-proof procedure in specific cases where there is error in card printing, assembling of collateral in conjunction with Technical Supervisor-FC.
Dispatch by courier or mail and assist in ensuring correct customer information is updated in the CRIS system.
Control ordering and stocking with internal departments such as P&L and other external suppliers to ensure cost effectiveness.
Ensure all collateral fulfilment materials are available on a daily basis, and this would call upon storage of stock accordingly to the categories of items.
Supervise, plan, organise and allocate the job functions to the team members and ensure all collateral fulfilment materials are available on a…
