About the role
Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.
As an Operations Manager - Airports, you will play an important leadership role in our ambition to become a top ten global airline. Your priority will be to ensure the airline safely delivers on and exceeds our customers’ expectations of their Air Canada experience. By creating a safe, positive, and accountable environment, your dedication to customer service excellence and glowing hearted hospitality will allow you to anticipate and deliver on our customers’ needs, while providing proactive and empathetic leadership to our team.
The Operations Manager - Airports role will provide the opportunity to work in various areas such as: Station Operations, Airside/Ramp/Apron Operations, Baggage Services, & In-Terminal Operations, as well as interactions and oversight over Third Party service vendors (GHAs). In all areas you will be managing both our customers experience and providing leadership to our front-line employees.
Responsibilities
Accountable to lead and oversee complex daily Airport operations with care and class.
Representing the Air Canada brand and company vision for customer service excellence.
Understanding our internal and external customers by anticipating needs and delivering on promises.
Caring for our customers in difficult situations.
Building and nurturing trusting relationships. Fostering employee development by empowering, coaching, and supporting our team to be their very best.
Collaboratively lead and supervise a unionized workforce and third-party service providers, encouraging employees to be accountable for their actions while adhering to Collective agreements and company standards.
Monitor and ensure On-Time Performance “OTP” by overseeing operational processes and procedures, and collaborating with team members to address and resolve delays or issues, while upholding our safety-first culture.
Address and resolve operational disruptions, emergencies, and customer concerns promptly.
Ensure adherence…
