About the role
Job Overview
Under limited supervision of the Airport Concessions Manager, supports the administration and performance of the Airport’s retail, food & beverage, vending, passenger services, and Rental Car Center (RAC) concessionaires, ensuring operational excellence, contract compliance, and alignment with the Airport’s customer experience and revenue strategies. Serves as a direct point of contact for internal and external stakeholders for contract management and compliance, concession agreement development, negotiation, implementation, and project planning, and performs analyses of concessionaires and RAC tenants to ensure compliance with the terms and conditions of their agreements.
What you will be doing
Serves as a liaison for assigned concession agreements, including RAC Tenants. Verifies Official Board Actions (OBAs), including RAC Board Actions, ensuring timely processing and follow-up with leadership.
Analyzes and monitors contracts to verify concessionaire compliance with contract provisions such as rental payments, insurance, sales reports, financial bonds, street pricing, store standards, and other contractual terms as needed.
Processes and tracks contract approval and routing with internal and external stakeholders including Legal, Finance, Audit, Business Diversity & Development (BDD) and other airport staff to ensure compliance and consistency with contractual guidelines.
In collaboration with various stakeholders, manages projects, supporting departmental and tenant initiatives, including space and floor planning, reviewing lease exhibits, area calculations, document preparation, writing and processing contracts, leases, amendments, permits, and construction/renovation plans for assigned tenants, in line with user needs and airport established standards and requirements.
Maintains legal templates, standardized documentation for contract administration and Official Board Actions across concessions business units. Assists with processes improvements to enhance efficiency, reduce turnaround times, and elevate customer service within the concession programs.
Supports customer experience and revenue enhancements initiatives by researching indus…
