About the role
Company Description
Cathay is a premium travel lifestyle brand based in Hong Kong, bringing people closer to the places, experiences and opportunities that matter to them. Our purpose — to move people forward in life — begins with our own people.
Across our airlines, cargo and lifestyle businesses, it is our people who turn journeys into experiences and ambition into progress. Joining Cathay means being part of a global and inclusive community, driven by thoughtful care, progressive attitude and a can-do spirit — and supported to grow through a meaningful career that moves with you.
If you are seeking an opportunity to take flight, let your ambitions propel you higher and further. Make Your Career Move, together with Cathay.
Role Introduction
Reports to: Airport Manager - KHH
Location/ Country: Kaohsiung/ Taiwan
Deliver exceptional customer service while supporting safe, smooth and efficient airport operations in Taiwan on a one-year fixed-term contract. You will assist customers across multiple touchpoints, contribute to daily operations and comply with established safety and security requirements.
Build your operational knowledge through required training, care for customers during disruptions and collaborate with colleagues, suppliers and airport partners. Your work will help customers feel valued, recognised and supported throughout their journey.
Key Responsibilities
Execute corporate safety, security and regulatory requirements in accordance with established standards.
Maintain operational integrity and support on-time, error-free airport operations.
Develop and maintain the knowledge and skills needed to perform assigned operational duties.
Deliver high-quality service across customer touchpoints and create genuine, memorable customer experiences.
Provide attentive service to high-value customers and remain informed about the latest product updates.
Support customers during disruptions by following local contingency plans and airport management directions.
Collaborate with colleagues, suppliers and partners to deliver services and products to company standards.
Assist with supplier performance monitoring and track agreed operational action…
