About the role
Company Horizon Air
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our managerial teams set the strategies and operational plans to ensure the success of our company. Our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Manager Station Operations is responsible for executing the strategy of the customer service and ground service operation at their assigned station to ensure operational performance metrics & objectives are achieved. As a people leader, this role leads and establishes priorities for the team to deliver remarkable guest experiences while maintaining the utmost safety & compliance standards.
Key Duties
+ Lead station team with established operational objectives and priorities.
+ Execute strategy to keep the station properly staffed and compliant which includes reviewing and maintaining the budget, planning station staffing (short term and long term), recruiting, hiring, providing input on employee scheduling, oversight on training and recurrent qualifications, monitoring internal assets and controls, and reviewing and performing audits.
+ Make decisions to ensure our operation and processes are compliant with federal, state, airport authorities and our company policies. Responsible for the oversight of all agents while overseeing operational performance (ground, customer, and ramp services, ticketing, cargo, passenger safety, baggage handling, and timeline performance) and the consistent achievement of customer service standards.
+ Provide input on the strategy for supporting station training, aircraft gating, facility, supply and equipment needs, meeting financial objectives and maintaining key relationships with the Port, Alaska, and other business partners.
+ Shape the culture of the team through action, presence, and reinforcement of behaviors. Influence positive employee relations through engagement and by ensuring thorough and fair processes are used when handling employee concerns.
+ Develop people through effective perfor…
