About the role
Job Purpose
To assist customers and promptly respond to their queries by providing clear information, guidance and service needed, this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures.
Key Result Responsibilities
Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.
Greets customers when entering and leaving the store.
Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.
Secures and properly controls cash, negotiable items, passwords and keys.
Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
Attends to customers’ purchases, alterations, laundry, items delivery, etc. Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed.
Properly documents all necessary transactions in the Large Transaction log
Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages.
Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required.
Key Result Responsibilities - Continued
Informs the officer/supervisor with any shortages in items or low inventory levels of products within the showroom.
Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed.
Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner.
Executes any other tasks as assigned by the Supervisor/Manager.
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