About the role
Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 5,000 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.
Position Summary
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO (Fixed-Based Operator). From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and consistently delivering seamless, engaging, welcoming, and professional experiences.
Minimum Requirements
1-2 years of experience in an FBO or customer service-related field (hospitality experience preferred).
High School Diploma/GED or equivalent required.
Proficient English language and communication skills.
Ability to remain calm and effective under pressure.
Strong customer orientation and excellent multi-tasking abilities.
Flexibility to work shifts and adapt to changing schedules.
Ability to work in various weather conditions and meet minimum physical requirements.
Team- oriented mindset with a passion for delivering outstanding service.
Must obtain an Airport ID Badge within 30 days of employment.
Personal values aligned with Jet Aviation’s core values (Trust, Honesty, Alignment, Transparency).
Main Responsibilities
Deliver exceptional service to new and existing customers, addressing billing inquires, service requests, suggestions and complaints in a warm and respectful manner.
Resolve customer inquiries and complaints efficiently and fairly, while skillfully de-escalating tense situations.
Perform generalist duties within the Customer Support/ Operations function.
Provide information about Jet Aviation’s services, identifying opportunities to enhance customer relationships.
Recommend and…
