About the role
Job Description
Role Purpose
The Lead Network Engineer (Cloud) is responsible for leading the design, implementation, operation, and continuous improvement of the company’s network infrastructure. This role ensures network services are highly available, scalable, secure, and aligned with business and ICT standards. The position also provides technical leadership, operational guidance, and escalation support for network-related matters across the organisation.
Functional Duties
Lead the design, implementation, maintenance, and optimisation of the company’s network infrastructure to ensure high availability, scalability, performance, and security.
Manage and oversee network security controls, including firewalls, intrusion prevention/detection systems, VPNs, network access controls, and related security technologies to protect the organisation from unauthorised access and potential threats.
Provide advanced 2nd and 3rd-level technical support for network infrastructure-related issues, ensuring timely troubleshooting, root cause analysis, resolution, and service restoration.
Act as the technical lead for network-related incidents, problems, changes, and service requests, ensuring proper coordination, escalation, documentation, and closure.
Collaborate with server, cloud, desktop, cybersecurity, application, and other ICT teams, as well as external vendors and service providers, to ensure seamless integration and delivery of network infrastructure services.
Lead troubleshooting and resolution of network equipment and connectivity issues involving routers, switches, wireless access points, firewalls, WAN links, VPNs, and other network components to minimise business impact and downtime.
Monitor network performance, availability, and security using diagnostic, monitoring, and analysis tools to proactively identify issues, optimise performance, and recommend improvements.
Conduct proof-of-concept evaluations for new network solutions, tools, and technologies to improve network reliability, security, automation, and operational efficiency.
Review and maintain network configurations, diagrams, standards, procedures, change records, and operational documentation…
