About the role
Job Purpose
A World leader in air cargo. We possess a geographical advantage that enables us to reach over 140 destinations across 6 continents. We are able to cater to two-thirds of the world’s population in just 8 hours and serve major international trade regions quickly and efficiently. Our SkyCargo group works in partnership to facilitate global trade and connect customers with their destinations. We have a young, efficient, wide-bodied fleet, with ample capacity to transport cargo through our state-of-the-art, multi-airport hub in Dubai and adapt to our customers ever-changing needs.
As a Cargo Freighter Commercial Officer, you will provide dedicated and specialized management on the Commercial aspect of SkyCargo Freighters. Undertake the management of Key Customer Accounts, Blocked Space Agreements and Strategic Partnerships. You will act as a primary point of contact and ensuring their needs and expectations are met. Contributes to the identification of opportunities for continuous enhancement of systems, processes and practices, and productivity improvement, including producing high-quality communications materials to support the departments development initiatives.
In this role, you will:
Ascertain and collate all data related to the contracted flights, ensuring that accurate data is captured in the systems utilized.
Determine the accuracy within the system is captured and identify and correct any anomalies that could affect accounting or reports that is used for performance monitoring and contract rates recommendation.
Recommend initiatives or changes to management as part of continual account handling for service improvement and to ensure growth of the partnership.
Develop key reports and manage and support regular meetings with Customers or Partners along with management and internal stakeholders. Ensure alignment regarding changes or operational aspects of the accounts / partnership.
Maintain a regular communication, work closely with customer to develop customised solutions that address all special requirements, tailored services, priority treatment, and value-added services to ensure a continuous enhancement of service quality.
Monitor th…
