About the role
Join Jet2holidays ’ Management Team and help us deliver our award-winning service and unforgettable holiday experiences to our valued customers.
We have a fantastic opportunity to join Jet2holidays as an Airport Team Leader. In this role you will play a vital part in leading a team of Airport Customer Helpers - Representatives, who are responsible for delivering outstanding customer service, and enhancing our customers airport and transfer experience. You will work as one team with internal & external suppliers and take responsibility for your teams' performance by regularly reviewing performance metrics using Management Information (MI) reports and our digital systems to identify areas for improvement and implement action plans.
What can we offer you?
We offer our valued colleagues a range of benefits including: -
Local employment contract via our local agent
Competitive salary
Coaching, development & career progression across Jet2.com & Jet2holidays
Recommend a Friend bonus scheme
What will you do in the role?
Supporting your manager, you will Work as One Team with internal & external stakeholders to ensure your team deliver VIP industry leading Customer Service to our all-important customers during their airport journey. You will be provided with comprehensive training to ensure you:
Create Memories for our customers while managing a fast paced and busy airport environment, working closely with the management team from our award-winning airline Jet2.com.
Take Responsibility for managing any flight disruption, serious emergencies & customer escalations using our in-house digital systems.
Create & issue monthly rosters alongside our UK based planning team in line with our SLA’s and budget.
Be present for your team and manage their performance by hosting scheduled in-person & virtual team meetings, delivering training to new and existing members of your team & hold individual monthly 1-1 performance and welfare meetings with your team members.
Collaborate with the Destination Manager, Agent & Transfer Provider, analysing MI & Customer Feedback daily to drive results and improve CSAT’s and OTP performance as needed.
Our Airport Team Leaders are well orga…
