About the role
Job Purpose
Emirates Holidays is the tour operating arm of Emirates, offering a broad range of curated holiday packages to top global destinations including Dubai, the Indian Ocean, the Far East, East Africa, South Africa & Australia. As part of the Emirates Group, we combine the strength of a world-renowned brand with a local, customer-focused approach in Denmark and Sweden. Our passionate team is dedicated to delivering exceptional service and creating unforgettable travel experiences for every customer
We are now looking for a Swedish-speaking Senior Travel Consultant to join our growing team in Copenhagen.
In this key role, you will play an important part in expanding our customer base and driving sales within the Swedish market. You will join an international and dynamic business, working closely with colleagues across different countries and cultures while representing the Emirates Holidays brand.
You will use your travel expertise, destination knowledge and consultative sales skills to create memorable holidays tailored to individual customer needs, while delivering exceptional service and identifying opportunities to maximise each booking.
What will I be doing?
Achieve agreed sales, service, conversion and customer experience targets.
Create and sell tailored holiday itineraries including flights, accommodation, meal plans, multi-centre holidays, excursions, tours and ancillary products.
Identify appropriate upselling and cross-selling opportunities to maximise customer value while ensuring recommendations meet individual customer needs.
Manage sales and service enquiries and correspondence within agreed service levels.
Build strong customer relationships to encourage loyalty, repeat business and continued growth within the Swedish market.
Maintain an up-to-date knowledge of Emirates Holidays products, destinations, entry requirements, tours, excursions and wider travel developments.
Work effectively with airlines, hotels, ground handlers and other third-party suppliers to support bookings and resolve customer requirements.
Create and manage complex, tailor-made, twin-centre and multi-centre itineraries.
Support customers confidently during…
