About the role
Job Title
Billing Associate Summary of the job
The Billing Associate is responsible for executing, monitoring, and improving billing activities for assigned APAC markets, ensuring invoices and billing adjustments are processed accurately and on time. The role acts as a key interface between local commercial organizations, customers, and internal finance stakeholders to support the end-to-end billing process and deliver high-quality customer service.
The position contributes to operational excellence, compliance with corporate billing processes, and continuous improvement initiatives within the Finance Service Center.
Billing Operations
Execute recurring and ad hoc billing activities for assigned markets in accordance with established procedures and service level agreements.
Review, validate, and process billing transactions, credit notes, and billing adjustments in SAP.
Ensure invoices are generated, posted, and delivered accurately and within agreed timelines.
Monitor billing exceptions and proactively resolve issues to prevent revenue leakage or billing delays.
Maintain high standards of billing data quality and process compliance.
Customer and Stakeholder Support
Investigate and resolve customer billing inquiries and discrepancies.
Liaise with Commercial, Contract Fulfillment, Collection, and Accounting teams to obtain required information and ensure seamless billing execution.
Support internal and external stakeholders on billing-related topics.
Build effective working relationships with local market teams and regional business partners.
Controls and Compliance
Apply internal controls and procedures to ensure billing accuracy and compliance.
Identify risks, inconsistencies, or process gaps and escalate when appropriate.
Support audit requests and compliance reviews related to billing activities.
Continuous Improvement
Participate in local and global projects related to billing transformation, automation, and process standardization.
Contribute ideas to improve efficiency, quality, and customer satisfaction.
Support testing and implementation of new billing requirements, tools, and system enhancements.
Reporting and Analysis
Perform bill…
