About the role
To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.
Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
Complete accurate data input or corrections into computer files.
Ensure all communication is updated timely
Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, generate arrival notices, billing, etc.
Complete import/export documentation in accordance with international trade regulations.
Dispatch carriers to pick up at company locations and customer related distribution centers
Track and trace functions, including entry of all milestones and exceptions.
Coordinate the distribution of emails and communication,
Performs other duties as assigned.
High school diploma/GED.
Proficient computer skills.
Good cust svc, organizational, and communication (written/oral) skills.
Freight forwarding or logistics experience preferred
Basic math skills for conversions to metric and currency evaluations.
Preferred Qualifications: Ocean and Air experience
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Co…
