About the role
Company Description
Move Beyond! To move people forward in life - We are the people behind Cathay Pacific. We are proud of our Hong Kong heritage but equally proud of the global, diverse workforce that makes us who we are. We are relentlessly driven to create lifetime customer loyalty, value for our shareholders and satisfaction and enrichment for our employees. We are a complex global business, but we are also family. And whether we are in the cockpit or behind a desk, moving cargo, checking our passengers in or ensuring they are safe and comfortable while in the air, we are all one team, focused on delivering one world-class airline operation. Join us and discover just how far you can go!
Role Introduction
Cathay Pacific Canada is looking for enthusiastic, service oriented professional to join the Toronto Airport team. As part of the Airport team, you will be responsible for carrying out the day-to-day assigned duties and supporting overall operations while conforming to safety and security requirements. You will be the face of Cathay Pacific, delivering “Service Straight from the Heart” to ensure our customers always feel special and valued.
Safety First, Quality Always
Rigorously execute corporate safety, security and complying with regulatory requirements and established standards
Achieve absolute operational integrity with zero safety defects and security infringements
Operational Excellence
Achieve operational excellence being on time and error free
Gain and maintain a high proficiency of knowledge and skills required to carry out assigned tasks
Willing to take up additional responsibilities and work shift duties
Outstanding Product and Services
Provide the highest possible quality of services for our customers at any touch point
Deliver ‘Service Straight From The Heart’ on a daily basis to create genuine connection and memorable experiences for our customers
Keep abreast with the latest product updates
Provide extra attentiveness to our highest-value customer needs (front-end and elite MPO)
Crisis Management Capability and Preparedness
Familiarity with station contingency local disruption plans and fall-back procedures
Follow the directio…
