About the role
Company Description
Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s straight from the heart. All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best. Our global family can open up a world of opportunities for you. This means that your first role at Cathay Pacific won’t be your last. It could take you anywhere. Join us and discover just how far you can go!
Role Introduction
To oversee and supervise the daily assigned team member functions to ensure overall
operations run smoothly and efficiently during the operational shift whilst conforming to
established safety and security standards.
To deliver the best possible operation and airport service experience to ensure our
customers always feel special, valued and recognised regardless of circumstance.
Key Responsibilities
Safety First, Quality Always
Ensure the lounge service is compliant to all health and safety regulations including food hygiene regulations when handling food and beverage items
Ensure that all lounge licensing and required maintenance services are up to date with the corresponding records kept on file
Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
Support local airport management to identify and mitigate personal, safety and security risks in the workplace for employees (suppliers included) by promoting and developing a culture of zero tolerance on safety and security incidents
Operational Excellence
Supervise and support lounge services suppliers to operate efficiently and in alignment with contract clauses
Ensure lounge services suppliers are equipped with knowledge and skills required for their assigned tasks
Support local airport management to conduct regular Quality Control checks on lounge operations performance, including provision of service by suppliers
Effectively manage lounge maintenance to e…
