About the role
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
You will be a leader in one of our largest hub operations
Responsible for the efficient use of resources to ensure operational performance. Ensure observance of all company and departmental procedures, including safety and security.
This job is a member of the Hubs & Gateways Team within the Customer Experience Division.
What you'll do
As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
Lead and develop a team of leaders responsible for planning and executing assignments through technology such as GSRealTime
Manage multiple software programs simultaneously to quickly analyze the operation and determine best course of action throughout the day
Solve complex staffing situations to mitigate risks and drive results
Lead and collaborate with Admin and Operations leaders to ensure resources are planned and applied where they are most needed
Think strategically, develop reports and identify opportunities to improve processes to drive performance
Communicate procedural changes to Customer Service Managers and other team members
Ensures compliance and accountability follow through, and support as an escalation point
Guide the development of Customer Service Managers
Identify trends and team member developmental opportunities; design and implement methods to increase/improve performance
Assist with Customer Service Manager interviews and selections
Solicit…
