About the role
Position Summary
This Analyst, Inflight Regulatory Standards provides day to day support to the Manager, Inflight Standards and Senior Analyst. This role supports the maintenance, control and implementation of inflight standards, documentation, compliance tracking and related administrative activities. This role also serves as an initial point of contact for routine Crewmember policy and procedure questions, triages inquiries and the escalation of matters requiring regulatory interpretation or policy decisions.
Essential Responsibilities
Assist Senior Analyst with maintenance and updating of the Flight Attendant Manual and other FAA-required safety and regulatory documentation
Prepare draft versions of Flight Attendant Manual revisions, notices, bulletins and related communications for review and approval
Update manual references and tags, including ISARP, DCT and CFR references, and maintain documentation, standards and communication tracking tools
Ensure regulatory forms, policies, procedures, communications and other content are available and up to date
Maintain Inflight Standards SharePoint and intranet content, including document libraries and related reference materials
Collect and organize data for periodic audits, compliance checks and SMS/SAS reviews; log corrective actions and track status to completion
Support change management activities by preparing change documentation, coordinating rollout logistics and tracking completion of related tasks
Log and triage Inflight Crewmember inquiries, providing routine support and routing matters requiring additional review to the appropriate Senior Analyst or Manager
Prepare training request documentation and track training program updates and revision cycles in coordination with JetBlue University
Coordinate with Corporate Publications on Flight Attendant Manual distribution, including updates and revisions
Prepare dashboards, reports and other administrative materials to support Manager and Senior Analyst review
Research airline policy, procedure and regulatory information as requested to support standards development and program work
Complete special projects as needed
Other duties as assigned…
