About the role
The primary purpose of the position is to process, coordinate and monitor assigned ocean freight activities. This contributes significantly to the achievement of our operational targets and customer satisfaction.
Summary of Essential Job Functions
Contact with our customers, ensuring optimal support and implementing alternative solutions in case of unexpected problems
Communication with our FedEx Logistics overseas offices & agents
Processing of orders with our internal systems
Booking of shipments, transport processing as well as coordination of handling partners at the seaports
Preparation of required documents for sea freight handling and checking them regarding correctness
Customs processing and handling of worldwide imports and exports, as well as recording and completing information in our systems according to AEO requirements.
Support of internal projects & optimization of operational processes
Communication with our pricing department
Compliance & control of KPIs targets
Responsible for updating customer SOPs in compliance with internal guidelines
Creation of invoices to customers
Control of incoming invoices
Accrual of individual orders for the month-end closing
Administration
Representation of colleagues in case of absence
Ensuring the smooth processing of ocean freight orders
Regularly keep up to date, respect and comply with internal policies, processes and regulations
Completing mandatory FedEx trainings and other trainings needed for Regulatory purposes
Education
Bachelor's Degree or equivalent in Business, Shipping, Transport and/or Logistics.
Experience and Knowledge
Freight Forwarding Pricing Experience – min 3 years.
Understanding of ocean products, regulations and procedures – Excellent
Networking experience – Very good
Microsoft knowlegde – Excellent
Cargowise knowlegde - a plus
Skills
Written and verbal communication skills - Excellent
Interpersonal skills - Excellent
Planning & organizing skills – Very good
Time management – Very good
Ability to work in team
Flexibility
Entrepreneurial thinking
Personal Attributes
English and Spanish Languages – verbal/written – Fluent
Additional Languages - a plus (Cata…
