About the role
Job Description
Do you enjoy working in a fast-paced, safety-obsessed aviation environment?
Lounge Agents welcome guests into the Wingtips Airport Lounge, arrange for special services, and assist with any questions. The goal is to make each guest feel special by delivering exceptional customer service, making them eager to return.
Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.
Job Responsibilities
Provide friendly and professional service to guests, communicating with them by name whenever possible.
Offer amenities to guests as needed.
Respond to guest requests for assistance or information on Airport/Airline operations.
Maintains a clean and professional appearance at all times.
Communicate with food attendants to ensure food products are of high standard in freshness and appearance.
Replenish items if needed.
Ensures a safe work environment by following all AGI rules and regulations regarding the workplace.
Maintain the level of service expectations at all times.
Maintain and observe the New York Health and Safety standards.
Verifying passenger’s eligibility to access the lounge and welcoming entitled passengers to the lounge
Observing that lounge is replenished and tidy all the time.
Ensuring proper set-up is done (morning, afternoon, evening).
Safety, Security and Compliance
All AGI Team members have a responsibility and duty while at work to:
Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly inte…
