About the role
Already Part of Team Breeze? Current Breeze Airways Team Members should apply through the internal careers site in Workday and should not submit an application through this external posting.
Breeze is hiring- join us!
Breeze Airways is a Seriously Nice airline merging technology with kindness. Airport Agents work as part of a team of highly motivated self-starters who support Guests through all the phases of their journey. At the airport, they help Guests with check-in, boarding, baggage, etc. Airport Agents also work remotely to support Guests through a variety of digital channels such as SMS, Messenger, and email by empowering Guests to use the Breeze app and website to make flight reservations, itinerary changes, manage their account and get answers to their questions. Work days can be quite routine, or they can be demanding. A high-demand day may consist of working with multiple Guests at the same time during an operational disruption or helping a hurried Guest who may take out their frustration on the Team Member. Remaining calm under pressure, focusing on solutions, communicating clearly verbally, and maintaining a positive attitude are essential skills for this job. Team Members must be willing and able to contribute to the development of a growing team environment.
Hourly Pay: $16.50 per hour
This is a Part-Time position Here’s what you’ll do
Provide Breeze Guests at the airport with a Seriously Nice experiencing during check-in and boarding
Engage with Guests through digital channels to provide solutions and information
Provide detailed feedback on opportunities to improve the overall Guest Experience
Empower Guests by offering solutions and answering questions
Mentor others as your skillset expands
Work in multiple programs and on multiple screens simultaneously
Resolve Guests concerns with kindness
Recommend improved processes though the spirit of ingenuity and integrity
Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
Ability to work independently and as part of a team
Commit to regular attendance and punctuality
Greet and assist Guests with a friendly welcome through a…
