About the role
Job Overview
Under supervision of the Guest Service Shift Leader, provides first-line customer service and transportation to guests on the Aircraft Operations Area (AOA), for special events and tours, and during irregular operations and emergencies.
What you will be doing
Operates a van or bus providing for internal and external DFW for special events or airport tours or when requested by the Integrated Operations Center (IOC) for airline hardstand operations, evacuation of disabled aircraft, or in the event of irregular operations, emergency, or disaster.
Assists disabled passengers by providing special transportation as required.
Completes passenger counts, mileage/time logs, malfunction, and accident reports.
Assists customers with luggage.
Inspects vehicle fleet for proper operation and physical condition.
Locates and retrieves lost items/passengers.
Responds to customer complaints to customer’s satisfaction within Board operating procedures or refers to Shift Lead for resolution.
Responds to customer injuries and emergencies; acts as initial point of contact during these events and relays emergency information to appropriate persons.
Fuels buses and staff vehicles daily, routinely removes trash/debris from inside vehicles and processes Regulated Garbage per federal policy, routinely drives buses and vans through washing and fueling facilities.
Other duties as assigned.
What you need
High school diploma or equivalent.
One (1) year experience in a position requiring extensive public contact.
Possession Class B Commercial driver’s license with a passenger (P) endorsement.
Must be able to lift up to 50 pounds, repeated as necessary within a 10-hour period.
Must be able to exert coupling forces from 8 pounds to 20 pounds 4 times per hour.
Must be able to maintain seated posture continuously for a period up to 10 hours.
Must be able to maintain standing posture up to 30 minutes at a time, intermittently during 10-hour periods.
Must pass a medical physical examination.
Must maintain Department of Transportation (DOT) Medical Certificate.
Must obtain a Security Identification Display Area (SIDA) Airport Identification/Access Badge (badge) in a…
