About the role
Customer Project Manager Associate, Airframe
Build An Aviation Career You’re Proud Of!
Take charge of our day-to-day operations, so we remain the trusted source for aviation repair and maintenance. Work with your team to implement the right processes and practices across our organization to help ensure flight and product efficiency.
At StandardAero Augusta's Business Aviation MRO, we perform heavy maintenance on 27 models of corporate aircraft, while our Engine Shop performs comprehensive overhauls on Honeywell engines and APUs. Our facility supports an extensive range of aircraft models, including Dassault Falcon, Hawker, Bombardier Challenger, Gulfstream, and Embraer.
Join our team as a Customer Project Manager, where you will serve as the primary liaison between maintenance teams and our customers, ensuring seamless project execution. In this role, you will manage the service and delivery for multiple clients and their aircraft.
What You’ll Do
Act as the primary point of contact between customers and Crew Chiefs, ensuring clear communication and alignment on project objectives.
Manage approximately five (5) clients at a time, balancing multiple projects while ensuring high-quality service and on-time delivery.
Establish detailed operational objectives and action plans to meet project performance goals.
Develop and oversee program plans and schedules, ensuring adherence to milestones and operational targets.
Utilize control systems and reports to measure project progress, including project schedules, budgets, material orders, labor targets, and Contract Change Orders (CCO).
Identify potential project challenges and implement corrective actions in a timely manner.
Ensure all company contract commitments are met and executed per customer agreements.
Coordinate technical activities across departments, including production, procurement, quality control, logistics, and administration.
Obtain customer approvals for work scope changes and overtime as needed.
Provide alternative solutions and justifications for deviations from the project plan while developing recovery strategies.
Drive sales by informing customers about company capabilities, special pro…
