About the role
Job Overview
GENERAL SUMMARY:
Under the general direction of the Assistant Vice President of Enterprise Systems, the Senior IOC Technology Manager provides strategic leadership, operational oversight, and fiscal management for the technology ecosystem supporting the DFW Airport Integrated Operations Center (IOC). This position serves as the primary authority for mission-critical IOC technologies and is responsible for ensuring the reliability, availability, security, performance, and continuous improvement of systems supporting airport operations in a 24/7 environment. The Senior IOC Technology Manager leads technical teams, manages vendor relationships and technology investments, directs complex system integrations, and provides executive-level decision-making during operational incidents to minimize disruption to airport operations. This role collaborates with internal stakeholders, external partners, airlines, and regulatory agencies to ensure IOC technologies align with Airport Board strategic objectives and operational requirements.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Manages various technical teams in areas of focus and conducts employee performance evaluations, participates in personnel reviews, aids in career development, and interviews prospective employees.
Advises the Assistant Vice President of Enterprise Systems in planning and organizing activities of the section, including scheduling and assigning work to meet completion dates and estimated resource needs.
Partners with executive leadership, airlines, government agencies, and operational stakeholders to identify technology solutions that enhance situational awareness and operational decision making.
Provides advice and guidance to departments in the acquisition, operation, and maintenance of specialized systems.
Proactively monitors and measures the performance and health of systems at the Integrated Operations Center and responds accordingly when systems fail to meet desired metrics. Reviews current and proposed software systems to ensure compatibility with other software systems and future business needs.
Provides emergency on-call response for one or more applications.
Provides cus…
