About the role
About FlightSafety International
FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.
Purpose of Position
The primary focus of the Manager, Client Experience is to manage departmental activities and personnel, along with being accountable for the overall operations of client services and scheduling which lead to a continuous and positive client experience.
Tasks and Responsibilities
Work cooperatively throughout all levels of FlightSafety’s cross functional business units to successfully support FlightSafety’s Vision to be the world’s premier aviation training company; known for its outstanding customer service, superior quality training and products, operational excellence and talented Teammates.
Utilize accounting skills to analyze and populate financial budgets and reports and provide to Corporate and Center Leadership.
Implement and manage changes in procedures or personnel with FlightSafety Management, Teammates and Customer and Client base.
Analyze and measure departmental procedures to ensure consistent and compliant Customer and Client satisfaction. Report to Leadership as necessary.
Responsible for accounting and forecast reporting functions for the Center and the Department.
Adhere to FlightSafety’s Quality Management System and complete annual review of Departmental processes and procedures.
Ensure accuracy and integrity of center level processes.
Manage all customer retention activities for department.
Interview and evaluate prospective candidates for employment.
Responsible for managing and tracking new hire and annual departmental training requirements.
Track, evaluate and report teammate performance and goals.
Direct and/or facil…
