About the role
Date Posted
2026-09-23 Country
United Kingdom Location
Crawley, West Sussex Position Role Type
Remote Customer Success Manager – Airport Systems
Location: Crawley
Working Pattern: Remote
Reporting to: Global Customer Success Lead
Keep Airports Connected. Keep Customers Moving.
At Collins Aerospace, our airport technology helps keep passengers, airlines and airports moving every day.
We’re looking for an experienced airport or airline technology professional to join our Global Customer Success team, taking ownership of the operational relationship for a portfolio of remotely managed customer sites.
This is a highly visible, customer-facing role where you’ll become the key operational connection between airports, airlines, third-party vendors and Collins Aerospace.
You’ll combine your knowledge of airport systems with strong customer relationship skills to make sure our solutions continue to perform, service commitments are met, issues are resolved effectively and our customers receive the support they need.
If you understand the pace of an airport environment, know your way around common-use passenger processing technology such as CUTE, and enjoy building trusted relationships with customers, this could be an excellent next step.
What You’ll Do
You’ll take ownership of the customer experience for remotely managed airport sites, providing technical and operational coordination throughout the ongoing service lifecycle.
Your responsibilities will include:
Own customer relationships for remotely managed sites, acting as a key operational point of contact for customers and stakeholders.
Support the transition of customer programmes from implementation into ongoing operational service.
Coordinate and triage technical issues, escalating where appropriate and keeping customers informed throughout.
Lead incident communications for non-critical issues affecting remotely managed locations.
Own Failure Review Board (FRB) activities and coordinate Root Cause Analysis (RCA) to help prevent recurring issues.
Monitor and support Service Level Agreement (SLA) performance and change-management compliance.
Maintain accurate site-specific documentation, service delive…
