About the role
We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team.We are looking for a new colleague with a passion for customer contact and travel. As a Customer Services Advisor, you must be able to switch quickly when challenging issues arise.If you've got the right to work in Morocco and speak Dutch, French & English, language, keep on reading!
What You'll Do
Customer Communication
Handle inbound and outbound calls, emails, and chat requests from customers
Provide expert information and manage bookings efficiently
Meet quality and productivity KPIs while maintaining excellent service standards
Stay updated on processes, products, and destinations through our internal tools
Continuously develop your skills and identify areas for improvement
Adapt to different communication channels (phone, email, social media)
Collaborate with other departments on special projects
Show flexibility in handling ad-hoc tasks and missions
What We're Looking For
Trilingual proficiency: French, English, and Dutch
Minimum 1 year experience in a similar customer service role
Secondary education diploma (Tourism & Hospitality qualification preferred)
Strong organizational skills and attention to detail
Excellent written communication abilities
Knowledge of remote customer service best practices
Understanding of tourism industry (destinations, products, tour operators)
Team player mentality
Proficiency in MS Office and internal information systems
Adaptability to change
Ready to Join Us?
If you're ready to help create unforgettable holiday experiences and be part of a trusted, unique, and inspiring team, we want to hear from you!
Apply now and start your journey with TUI!
