About the role
Position Summary
The Senior Manager, Payroll provides strategic and operational leadership for JetBlue’s end-to-end payroll operations function, ensuring accurate and timely pay, a strong and sustainable control environment, regulatory compliance, and effective governance of internal and outsourced payroll operations. The role is accountable for payroll service delivery, controls, managed service business partner performance, issue management, process transformation and the successful implementation of business and technology changes impacting payroll. This crucial role demands outstanding collaboration and communication skills and a commitment to delivering excellent customer service to internal customers.
Essential Responsibilities
Drive operational excellence in payroll execution ensuring the timely processing of weekly and semi-monthly payrolls for over 20,000 employees, guaranteeing accuracy and addressing any issues promptly
Provide governance and oversight of an outsourced payroll service provider, establishing and monitoring SLAs, KPIs, quality standards, controls and escalation protocols.
Partner proactively with People, Benefits, Labor Relations, Finance, Tax, IT and operational teams to assess payroll impacts associated with new programs, collective bargaining agreements, incentive programs, policy changes and other business initiatives.
Lead the payroll transformation and continuous-improvement roadmap, identifying opportunities for automation, standardization, simplification and improved controls.
Lead, develop and engage a high-performing payroll team, across multiple locations, establishing clear expectations and accountability while fostering a culture of collaboration, continuous improvement and professional growth.
Lead the resolution of significant payroll incidents, including overpayments, underpayments, missed payments, system failures and processing errors; ensure root causes are identified and sustainable corrective actions are implemented.
Establish and maintain a robust payroll risk and control framework, including payroll validation, exception monitoring, reconciliations and ensuring compliance with SOX requirements.
Establish…
