About the role
There are 2 main missions:
Customer Management: The Front Officer manages customer requests. He/she
reflects and initiates actions related to the best transportation plan, with a focus on customer satisfaction.
Operational Management: the Front Officer is responsible for ensuring the smooth running of AOG activities, in accordance with the existing SOPs, Quality processes, and the company's values.
Location
Route de l’Arpenteur – Zone d’entretien
95722 ROISSY CDG CEDEX
France
Full-time position operating within a 24/7/365 rotating shift model, including morning, afternoon, night, and weekend shifts. On-call duties coverage may also be required.
Attractive compensation based on knowledge and experience. Additional allowances for shift work, night work, weekends, public holidays, and on-call standby assignments.
Job Responsibilities:-
Customer Relation Key Outcomes:
Answer and handle customer requests in accordance with established procedures and agreed response times.
Advise the customer on potential restrictions (Weather/Geo-Political/Trade Compliance/etc…)
Find suitable solutions for customer requests
Adhere to client-specific operational procedures (SOP)
Represent the client to carriers and Company network
Negotiate with suppliers
Validate service quotes if necessary
Inform the customer in real-time
Update instructions for Hand-Over
Operational Key Outcomes:
Create files in internal ERP system in accordance with KPIs
Give instructions to the Back Officer
Maintain constant communication with the Back Officer
Be able to handle the complete processing of both national and international shipments
Track and monitor AOGs in internal ERP system in real-time
Follow up on confirmations of loading, pickup, and delivery of goods
Check files according to the checklist
Control administrative documents, forms related to the transport of goods, and content.
Update dedicated IT tools
Manage dispute cases.
Supervise the activity of Back Officers and prioritize files
Follow up with the network.
External Interactions:
Customers (External and/or FedEx Airlines)
Carriers
Suppliers
External Stakeholders
Internal Interactions:
AOG Desk Manager
AOG d…
