About the role
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
This role delivers high performance standards around all aspects of Customer Services and customer processing, meeting the requirements of our Airlines and maintaining health and safety and overall good working practices in accordance with company policies and procedures at all times.
What you will be doing
Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey
Check customers' travel documentation together with relevant identification to ensure compliance with governing bodies.
Process Customers and baggage using automated or manual systems, follow airline specific policies including airline requirements surrounding excess baggage and individual customer programmes.
Board customers onto flights whist complying to safety and security procedures and deal with disruption and irregularities with confidence and composure.
Carry out work in accordance with information and training provided and any specific health, wellbeing, safety and security rules or procedures.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misus…
