About the role
Job Title
Integration Consulting Senior Specialist Summary of the role
Integration Consulting Senior Specialist supports customers in the simple and complex cases of Amadeus products and solutions integration by executing implementation services of Amadeus products or leading integration activities of more complex solutions, ensuring successful adoption and business value of Amadeus solutions.
Integration Consulting Senior Specialist also helps to define, improve or automate implementation services as part of Service Design activities, as well as contribute to transversal projects and initiatives:
He/She is part of different implementation crews covering new implementations, setup modifications and uninstall services for various portfolio of Amadeus products and different segments of Travel Sellers (strategic, high-potential, large, SMEs)
He/She is accountable for quality and quantity of delivered services and follows operational level agreements (OLAs) to deliver services on time and ensure customer satisfaction
He/She is closely collaborating with other stakeholders requesting implementation services (i.e. Delivery Management) as well as supporting commercial organizations by performing demos or participating in pre-sales or consultancy activities
He/She contributes to different projects set by management including product migrations, product decommissioning or automation / efficiency / AI projects
As Service Designer he/she is accountable for certain services and collaborates with other stakeholders (Engineering, Go-To-Market) to make sure all impact on implementation service is assessed properly and services updated accordingly.
In this role you will
Execute Implementation / integration activities during the implementation projects, establish and/or manage the product/solution integration schedule. Participate in meetings with customers to perform product admin sessions. Provide formal integration status, KPIs and customer feedback reporting to Management
Provide expert advice / consulting to customers for their cross-functional integration activities between Amadeus systems and customer systems, with full autonomy and for various types of cases (m…
