About the role
Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.
Come join us to create what’s next. Let’s define tomorrow, together. As the face of our customer, here’s what you will do
Whether our customers are traveling for business or pleasure, you are the professional in the airport that crafts important connections and encourages an environment where everyone feels welcome, valued, and respected. You will be interacting with our domestic and international customers in our lobbies and at gates, helping them with ticketing, baggage, greeting customers as they start and end their journey and doing it with a smile. You will provide friendly, professional, confident, and insightful service to help resolve customer travel issues and make their experience memorable.
Job overview and responsibilities:
Provide assistance to the traveling public by performing various customer service duties in the airport terminal
Prepares tickets, determines fares and routing to ensure passenger's travel needs are met
Responsible for daily cash and credit card sales
Handle reservations and Mileage Plus inquiries
Receive and direct incoming calls, greet and direct customers, tag and handle bags
Required to staff ticket counter, boarding gates, and baggage claim area
Security Screen baggage and passengers
Assist with cabin inspections and cleaning, lavatory services
Perform other duties as directed by station management to provide customer service support
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.
What’s needed to succeed (Minimum Qualifications):
High school diploma/GED or equivalent
Fluent in English (written and spoken)
Must be able to type at least 20 wpm
Must possess excellent customer service skills
Must be able to work in a fast-paced environment
Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week operation including weekends, holidays and overt…
