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Customer Support & Key Account Operations
Madrid, Spain
Iberia
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Posted 10 days agoCustomer Service
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Warehouse Agent- Peak Season

Caribbean Airlines · Piarco, Trinidad and Tobago

Apply on Caribbean Airlines Full posting

Field: Supply Chain & Materials
Contract: Temporary
Location: Piarco, Trinidad and Tobago
Posted: 3 days ago

About the role

VACANCY NOTICE We are seeking to recruit suitably qualified persons to fill the position of: JOB SUMMARY The Warehouse Agent will report directly to the Warehouse Supervisor, Cargo-Jetpak. The role involves coordinating and lodging shipment documentation and ensuring all shipments are prepared for clearance appointments. Responsibilities include unpacking pallets, picking and repacking items for screening, identifying and reporting discrepancies and ensuring all received packages are loaded for delivery to the warehouse. The incumbent will also be responsible for receiving and processing incoming packages, preparing deliveries according to the schedule, assisting with the transfer of packages to customer vehicles at pickup locations when necessary and managing returns. Additionally, the Warehouse Agent will conduct regular inventory checks across all locations to ensure accurate tracking and accountability of packages. This is a seasonal (contract) position KEY DELIVERABLES Accountability: Ensures all customer packages are accounted for, takes in deliveries and checks for damaged or missing items, ensures items are stored correctly, pack, wrap and load items, to be dispatched in a timely manner. Customer Service Delivery: Seeks to capitalize on opportunities to exceed the customers' expectation and maintains the Caribbean Airlines Limited standard, for customer service to both internal and external customers, by ensuring all packages are located using RF Scanner. Operational Effectiveness: Maintains the efficiency of the Department and the safety and cleanliness of the Warehouse at all times, while adhering to company safety guidelines. Reporting: Ensures the delivery of accurate and timely reports and provides effective data analysis and feedback to management, to aid in the decision-making process: Clearance reports Inventory management Damages and/or missing items Cargo release reports Customer Service: Seeks to capitalize on opportunities to exceed the customers' expectations by keenly understanding and resolving requests in a professional and result-oriented manner. Maintains the standards associated with the Service Level Agreements. Communic…

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Customer Support & Key Account Operations