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Customer Support & Key Account Operations
Madrid, Spain
Iberia
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Posted 11 days agoCustomer Service
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Coordinator, IOC Scheduling

American Airlines · Fort Worth, TX, United States

Apply on American Airlines Full posting

Field: Flight Operations & Dispatch
Location: Fort Worth, TX, United States
Posted: 15 days ago

About the role

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board. Why you'll love this job Responsible for helping coordinate overtime coverage This job falls within the IOC Operations Support and Planning team in the Integrated Operations division What you'll do As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations. Administers overtime for both Central Load Planning and Dispatch teams as needed, including day-in-advance and day-of overtime Uses Ascent Workforce management software (scheduling engine) to create schedules daily Interfaces with Dispatch and Central Load Planning on all scheduling fronts Creates 3-4 shift bids per year for Central Load Planning, including Schedule, Vacation and Open Relief bids Communicates operational plans, impacts and decisions to both management and front-line employees Updates Workbrain for Central Load Planning exceptions Reviews and awards Central Load Planning vacation change requests Monitors and reports on team member attendance in accordance with attendance policy for Central Load Planning and Dispatch All you'll need for success Minimum Qualifications - Education & Prior Job Experience Bachelor’s degree or equivalent experience 2 years of related experience Preferred Qualifications - Education & Prior Job Experience 3 years of experience in workforce planning and scheduling 3 years of analytical experience Skills, Licenses & Certifications Ability to work varying shifts, 7 days a week Workin…

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Customer Support & Key Account Operations